Careers at Gateway

As a Customer Service Administrator, you will act as the first point of contact for clients, tenants, and contractors. The role requires strong communication and organisational skills to coordinate between different teams, resolve issues promptly, and maintain high levels of customer satisfaction while supporting the overall delivery of our services.

Key Responsibilities

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3^rd party contractors
• Arrange maintenance visits 
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

What We’re Looking For

• Previous customer service experience
• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required
• Qualifications equivalent to GCSE level 4 or above in English and Maths

What We Offer

• Competitive salary with annual review 
• Career progression within a multi-disciplinary property group
• Office-based working environment

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

You will play a key role in driving sales performance across our portfolio, managing the sales process from instruction through to completion. This is a fast-paced, target-driven role requiring a proactive and commercially minded approach. The role is primarily office-based with regular travel for property visits and occasional travel further afield where required.

Key Responsibilities

• Generate new business through proactive canvassing, networking, and local market engagement
• Identify, pursue, and convert leads with pace and commercial awareness
• Secure new instructions by building strong relationships and spotting opportunities early
• Conduct property valuations and inspections with a focus on winning business
• Arrange and deliver high-quality viewings, converting interest into offers
• Negotiate offers confidently through to completion
• Maintain and maximise the property database, ensuring accuracy and re-engaging leads
• Position yourself as a trusted advisor to buyers and sellers throughout the process
• Cross-sell services across the business to maximise revenue opportunities
• Stay informed on the local market to support business growth and competitive advantage
• Deliver excellent customer service while consistently achieving sales targets

What We’re Looking For

• Proven experience as a Sales Negotiator (minimum 2 years) 
• Strong negotiation and closing skills 
• Confident, target-driven, and commercially aware 
• Excellent communication and interpersonal skills 
• Well-presented with a professional approach 
• Full UK Driving Licence and willingness to travel as required 

What We Offer

• Competitive salary with annual review 
• Opportunity to play a key role in a growing Sales Team 
• Career progression within a multi-disciplinary property group

Job location:   Southend-on-Sea, Essex
Hours:              37.5 hours per week, Monday to Friday
Annual leave:   23 days plus bank holidays
Extras:             Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in Leeds and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)

Job Location: Leeds, West Yorkshire
Hours: Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

We are an established, vertically integrated property services group delivering block management, lettings, sales, facilities management, insurance brokerage, and professional services. With a strong reputation and ambitious growth plans, we are expanding our block management portfolio and seeking a driven Business Development Executive to support this growth.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Role

This is a high-impact role focused on winning new block management instructions, building strategic relationships, and driving revenue growth. You will be responsible for identifying opportunities, converting leads, and positioning our company as the managing agent of choice for developers, freeholders, and resident management companies.

Key Responsibilities

• Identify and secure new block management instructions (RMCs, RTMs, developers, freeholders)
• Build and maintain new relationships with developers, surveyors, solicitors, and asset managers
• Respond to tenders and manage the full pitch process
• Attend networking events and industry functions to generate leads
• Collaborate with internal teams to ensure smooth onboarding of new sites

What We’re Looking For

• Proven experience in business development within property or block management
• Strong network within the residential property sector (highly desirable)
• Commercially driven with a track record of winning new business
• Excellent communication, negotiation, and presentation skills
• Self-motivated, target-driven, and comfortable working autonomously
• Full UK driving licence (required)

What We Offer

• Competitive base salary with potential commission
• Office-based working environment
• Opportunity to play a key role in scaling a high-growth business
• Career progression within a multi-disciplinary property group

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for an enthusiastic and motivated Conveyancer to join us as at our Head Office in Southend-on-Sea, Essex.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

• Managing your own caseload of residential freehold and leasehold sales, purchases and mortgages
• Drafting, negotiating, and implementing sale and purchase correspondence and documents
• Reporting on title, settling transactions and client reporting
• Instructing searches and reports
• Maintaining all matters using a sophisticated Case Management System
• Leading a small team of conveyancers as the department develops
• Filing and other administration

When required, you will also be responsible for a range of property management matters, including:

• Supporting all litigation matters, including County Court proceedings and First Tier Tribunal (Property Chamber) applications
• Assisting with lease extensions, enfranchisement, and RTM (Right to Manage) processes
• Handling complex enquiries raised by the Solicitors Enquiries Department on lease assignments, deeds of covenant, notice of transfer, and consents
• Providing advice, support, and guidance to Property Managers

What You Need

• You must be a qualified Solicitor (0-4 years PQE)
• Previous residential conveyancing experience

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Trainee Estates Manager at our office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Working alongside highly experienced property management professionals, your role will include:

• Proactively managing a diverse portfolio of housing estates
• Assisting with the preparation of Service Charge information and accounts
• Supporting budget preparation and ongoing budget management
• Handling maintenance issues promptly and effectively.
• Liaising with customers and clients to ensure high service standards
• Building strong client relationships and manage stakeholder expectations
• Using active listening and negotiation skills to resolve issues
• Demonstrating ambition, resilience, and analytical thinking.
• Receiving full training and support to achieve IRPM qualification (if not already held)

We are looking for individuals who:

• Demonstrate exceptional organisational and time management skills
• Possess excellent written and verbal communication abilities
• Showcase a proactive and solution-oriented approach to handling complex property matters
• Exhibit strong analytical and problem-solving capabilities
• Have the ability to work collaboratively within a team and independently when required

What You Need

• Minimum 1 year of experience in the property industry and/or in a customer service role
• A full, clean driving license

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in Dartford and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

The ideal candidate:

• Works well independently and as part of a team
• Maintains a consistently high standard of work
• Professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks

What You Need

• A full, clean manual driving license (essential for the role)

Job Location: Dartford
Hours: 37.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we seek passionate and driven individuals to join our friendly team.

We are looking for an experienced Carpet Cleaner who can also turn their hand to Jet Washing to cover our portfolio of properties.

Your responsibilities will include, but not limited to:

Carpet Cleaning Duties:

• Deep cleaning carpets using professional extraction equipment
• Treating stains, high traffic areas, and odour affected zones
• Applying appropriate cleaning chemicals safely and effectively
• Conducting preclean inspections and identifying areas requiring specialist treatment
• Ensuring carpets are left clean, fresh, and presentable for residents and clients

Jet Washing Duties:

• Jet washing external surfaces including patios, pathways, car parks, bin stores, and building entrances
• Removing moss, algae, grime, and surface build up
• Operating high pressure equipment safely and efficiently
• Ensuring all areas are left clean, safe, and visually improved

Additional Responsibilities:

• Basic maintenance checks on equipment
• Reporting faults, hazards, or site issues promptly
• Completing job sheets and maintaining accurate records
• Following health and safety procedures at all times
• Providing excellent customer service to residents, clients, and site teams
• Occasionally provide general communal cleaning cover, including hoovering, dusting, polishing, wiping down surfaces and sweeping.

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• A full, clean manual driving licence (essential for the role)
• Previous carpet cleaning or jet washing experience (preferred)
• Available for occasional Saturday work when required

Job Location: On the road, frequent stay aways will be required
Hours: 42.5 hours per week, worked across five days within a seven-day period.
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship