Careers at Gateway

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

As a Customer Services Administrator, you will:

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3rd party contractors
• Arrange maintenance visits
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

We are looking for individuals with:

• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required

What you need:

• Previous customer service experience
• Qualifications equivalent to GCSE level 4 or above in English and Maths

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we seek passionate and driven individuals with cleaning and gardening skills to join our friendly team.

This role offers diverse responsibilities, including maintenance and upkeep of the communal areas of two prestigious developments in Southampton, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

Other responsibilities:

• Flick testing
• Alarm testing
• AOV testing
• Fault reporting

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Is available for Saturday work as and when required
• Has a full, clean manual driving license (essential for the role)
• Previous caretaker experience (preferred)

Job Location: Southampton
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for a Service Charge Accountant to join our busy team.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Your role will include:

• Preparing Service Charge budgets and actively working alongside the Property Management Department to ensure that these are realistic, effective, and distributed in a timely manner to achieve KPI targets.
• Inputting budgets onto the database ensuring charges are applied correctly and apportionment's agree.
• Assisting Property Managers with account queries and budget preparation.
• Preparing the weekly budget report for distribution to DOO and GFC
• Preparing the monthly periodics report for the Corporate Department.
• Budget and variance reporting
• Raising periodic Service Charge demands and recharges as required.
• Assisting with ad-hoc projects as required.
• Preparing Service Charge accounts for the managed property portfolio to include:
• Analysis of income and expenditure
• Accruals and prepayments where necessary
• Review and analysis of the Service Charge budget to actual expenditure and prior year performance.
• Liaising with the Property Managers and external accountants to ensure accounts are complete, queries resolved and issued in a timely manner to achieve Corporate KPI targets.

The ideal candidate:

• Will preferably have Service Charge experience
• Has sound commercial understanding
• Possesses excellent communication skills
• Has exceptional knowledge of Microsoft Excel
• Can demonstrate meticulous attention to detail
• Has proven organisational skills

What You Need

• Applicants must be either ACA, ACCA or CIMA qualified

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in Leeds and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)

Job Location: Leeds, West Yorkshire
Hours: Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we seek passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

This role offers diverse responsibilities, including maintenance and upkeep of the communal areas of a prestigious development in Brighton, including, but not limited to:

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors
• Replenish supplies e.g. toilet paper, soap, cleaning products etc.
• Ensure external communal areas are kept clean and tidy

Maintenance/Handyman Duties:

• Perform minor repairs such as fixing door handles, unblocking sinks, replacing light bulbs, etc.
• Carry out basic plumbing, painting, and decorating tasks.
• Monitor heating, lighting, and alarm systems.
• Ensure tools and equipment are kept in good working order.
• Conduct routine checks of the premises for damage, safety hazards, or maintenance needs.

Other responsibilities:

• Flick testing
• Alarm testing
• AOV testing
• Fault reporting

The ideal candidate:

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Is available for Saturday work as and when required

What You Need

• Has a full, clean manual driving license (essential for the role)
• Basic knowledge of health & safety regulations
• Basic IT literacy skills
• First Aid Certification (desired)
• CSCS Card (desired)
• Previous caretaker/handyman experience (preferred)

Job Location: Brighton
Hours: 42.5 hours across Monday-Saturday
Salary: Competitive, with an annual review
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Credit Control Assistant at our office in Southend-on-Sea.

The Person

The successful candidate can demonstrate excellent client communication skills, have a good working knowledge of Microsoft Office applications, including Word and Excel, possess strong administrative skills, an ability to work to strict deadlines and handle a large and varied caseload.

The Job

Your responsibilities would include, but would not be limited to:

• Liaising with debtors & mortgage companies
• Liaising directly with the tenants
• Processing Letter Before Action’s
• Chasing Housing Associations for overdue invoices
• Carrying out Land Registry searches
• Running weekly reports
• Carry out an arrears report twice a month
• Monitoring payment plan diaries
• Updating debtor accounts using our in-house system
• Daily banking
• Issuing reminder letters

We are looking for individuals with:

• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required
• Have a high level of attention to detail
• The ability to exercise confidentiality and discretion at all times

What you need:

• Previous credit control experience (preferred)
• Previous property management knowledge (desirable)
• Confident working with Microsoft Office application

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are looking for an experienced Contracts Manager to join our busy Facilities Team.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
You will play an important role in delivering maintenance, repair, and refurbishment works across our managed portfolio. You will plan and manage works from inception to completion, ensuring projects are delivered safely, on time, within budget, and to the highest standard.

Your responsibilities will include:

• Planning, managing, and delivering facilities and refurbishment projects from start to finish, conducting site surveys, assessing requirements, and preparing work specifications.
• Obtaining and reviewing quotations, ensuring cost-effectiveness and compliance with company policies.
• Scheduling and overseeing works to ensure timely completion, quality standards, and minimal disruption to residents or building operations.
• Monitoring project progress and resolving any on-site issues promptly, maintaining accurate records of budgets, schedules, and progress reports.
• Coordinating and supervising approved contractors and suppliers, ensuring compliance with all health and safety legislation, risk assessments, and company procedures.
• Conducting site inductions, inspections, and audits to verify compliance and workmanship standards, addressing any performance issues where necessary.
• Supporting the delivery of planned maintenance programmes and reactive works, providing technical advice to property managers and internal departments.
• Contributing to sustainability and improvement initiatives, identifying opportunities for efficiency and cost savings.
• Ensuring all works are carried out in accordance with statutory requirements, company procedures, and best practice.
• Promoting a strong health and safety culture by reporting incidents, near misses, and hazards, and ensuring risk assessments and method statements are reviewed before works commence.

What You Need
We are looking for someone with:

• Experience in managing property or facilities projects.
• A strong understanding of building services, maintenance, and construction works.
• Excellent organisational and communication skills, with the ability to manage multiple projects simultaneously.
• A working knowledge of Health and Safety legislation and CDM Regulations.
• Strong negotiation and problem-solving skills.
• Proficiency in Microsoft Office and project management software.
• A full, clean UK driving licence.

Experience & Qualifications

• Recognised qualification in construction, project management, or building services (e.g. SMSTS, IOSH, IACCM, or equivalent) (desirable).
• Experience within property or block management (desirable).

Job Location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for an experienced and qualified Building Surveyor to join our Surveying Team at our office in Southend-on-Sea.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
As a Building Surveyor, you will be required to carry out regular inspections on properties under Gateway’s management and oversee Section 20 works. This will include the preparation of schedules of work, contracts and report writing. You will work closely and liaise regularly with the Property Management Department regarding Section 20 works and conduct regular site inspections throughout London and the Southeast.

• Organise and oversee all Section 20 works including the preparation of schedules of work, contract administration, defect diagnosis and report writing.
• Ensuring all major works are carried out in line with Company procedures and legal requirements, including compliance with Section 20 consultation under the Landlord and Tenant Act 1985.
• Management of external professional consultants and contractors.
• Project manage all works, updating the Property Management Department regularly.
• Effectively manage budgets and complete projects on time.

We are looking for individuals with:

• A can-do attitude
• Meticulous attention to details
• Proficiency in Microsoft Office
• Strong written and verbal communication skills
• Excellent relationship-building skills
• Sound commercial awareness

What you need:

• 2 years’ experience as a Building Surveyor
• Full, clean driving licence

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship