Customer service: Always our focus
From a property’s doorstep to our head office, Gateway Property Management meets a strict code of conduct, including always being able to speak to one of our team in the UK. We use our expertise to address issues straightaway and avoid common problems before they happen.
Our focus on setting the industry benchmark for service is supported by statistics. In an entire year, for instance, Gateway Property Management received just three formal complaints. Two of these were resolved by us and the single Ombudsman case was found in our favour. We treat customers fairly and are pleased to receive such positive feedback.
“Honestly, you are really a great property manager and this is the reason I have left such good feedback.” Tenant
‘The southern region of Bovis Homes has used Gateway Property Management for 10 years, in which time they have proved themselves to be an extremely professional managing agent with a friendly and flexible attitude.”
“Gateway has consistently provided a professional, reliable and adaptable service to both ourselves and our customers throughout the course of build on our developments, from planning stage to handover and beyond. We would not hesitate to recommend Gateway’s services.” Taylor Wimpey
We also appreciate that it’s the details that count…
“I would just like to say the two men that carried out the work did a fantastic job! The grounds around the pathway look lovely. And also thanks to you for paying us a visit and dealing with this matter quickly.”
“The passage looks spotless and smart. The best since moving into the block. Glad your firm has got the contract.”
“Your service really has been great. It was so nice to speak to someone who was friendly and actually able to be a little flexible.”
Thinking about switching your property management? Get in touch today.
