Careers at Gateway

Gateway is a privately owned company with a diverse portfolio of real estate assets and successful businesses which have developed strong footholds in their respective markets.

Our growing IT department plays a key role in supporting the efficiency of our organisation. As we continue to grow, we are seeking an in-house IT Support Technician to join our Team. The role is primarily based in our Head Office location although travel to our other offices will be essential.

Key Responsibilities for this role:

• Provide support remotely and onsite
• Travel to site where required
• Roll out new hardware & software
• Build and manage relationships with staff
• Create and update documentation
• Support the team with new system rollouts
• Maintain current and future systems

Essentials for the Role

You will be required to work full time in our Head Office, with hours of 9:00am to 5:30pm.

We are looking for individuals who:

• Have at least 2 years experience in a similar role
• Passed CompTIA A+ or Microsoft Equivalent
• Work under own initiative
• Manage their time well and can multitask
• Have a willingness to travel to multiple offices
• Understand of networking and protocols
• Understand of installing, configuring, and supporting various operating systems Windows Server 2012 to 2019 and Windows 10 to 11
• Understand with Remote Desktop Services solutions
• Possess a wealth of experience with PC hardware upgrades
• Understand Office 365 Admin Console and office products
• Understand antivirus and endpoint security
• Are an excellent communicator
• Are organised
• Possess meticulous attention to detail
• Have an aptitude for neatness with health and safety in mind

What is in it for you?

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Growth is highly encouraged here, so show us your potential. You’ll find Gateway to be a supportive and welcoming place to develop and thrive.

You will:

• Gain valuable skills and knowledge to build a strong foundation in credit control and financial management
• Have a defined pathway for growth within the company, with opportunities for promotion based on your performance
• Enjoy a competitive salary with additional perks
• Be part of a collaborative team that values your growth and success
• Engage in diverse tasks, from debt recovery to account management, ensuring variety and challenge in your role
• Have opportunities to liaise with clients, mortgagees, and legal representatives, expanding your professional network and expertise

Your performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role.

The Perks You’ll Love:

• Competitive salary of £30,000.00, plus bonus scheme, including annual salary review
• 23 days annual leave plus bank holidays
• Opportunities for professional growth, including training support
• Generous company pension plan
• Exciting company membership programmes
• Employee referral incentive
• Seasonal company-wide events, including Christmas party
• Casual social events throughout the year

You'll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Gateway is a privately owned company with a diverse portfolio of real estate assets and successful businesses which have developed strong footholds in their respective markets.

Business development sits at the heart of our organisation, forming the backbone of our growth and success. It drives our ability to forge strong client relationships, identify new opportunities, and deliver outstanding solutions.

As we continue to expand, we are seeking passionate and driven individuals with a talent for identifying opportunities and a commitment to delivering world-class service to join us as a Business Development Manager at our Leeds Office.

In this role, you will be mentored by seasoned professionals, gaining invaluable insights and expertise as you play a pivotal role in shaping the future of our business.

Your role will provide you with valuable exposure to a wide range of responsibilities including, but not limited to:

• Building and maintain strong, long-lasting relationships with clients and stakeholders
• Developing and implement strategic sales plans to achieve company growth targets
• Conducting market research to identify trends and potential clients
• Collaborating with internal teams to ensure client needs are met effectively and efficiently
• Presenting Gateway's services and solutions to potential clients in a compelling manner
• Preparing and deliver business proposals, reports, and presentations to prospects
• Representing Gateway at industry events, conferences, and networking opportunities
• Providing full administrative support to the Director of Business Development
• Liaising with residential and developer clients, and negotiate and work with contractors

Essentials for the Role

You will be required to work full time in our Leeds Office, with hours of 9:00am to 5:30pm.

We are looking for individuals who:

• Exhibit excellent proficiency in Microsoft Office applications, including Word and Excel
• Demonstrate strong administrative skills to effectively handle a large and diverse caseload
• Meet strict deadlines while maintaining a high level of productivity and accuracy
• Thrive in a fast-paced and demanding environment, showcasing adaptability and resilience
• Ensure exceptional attention to detail in all tasks and responsibilities
• Leverage prior experience in a similar role within the property sector to contribute effectively from the outset (preferred)
• Possess at least 2 years of experience in business development (required)
• Demonstrate 1 year of hands-on experience with CRM software (required)
• Exhibit strong organisational skills with a minimum of 1 year of relevant experience (required)
• Showcase 2 years of proven success in sales roles (required)

What is in it for you?

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Growth is highly encouraged here, so show us your potential. You’ll find Gateway to be a supportive and welcoming place to develop and thrive.

You will:

• Gain valuable skills and knowledge to build a strong foundation in business development and client relationship management
• Have a defined pathway for growth within the company, with opportunities for promotion based on your performance
• Enjoy a competitive salary with additional perks
• Be part of a collaborative team that values your growth and success
• Engage in diverse tasks, from identifying new business opportunities to negotiating client contracts, ensuring no two days are the same
• Have opportunities to attend meetings, pitch ideas, and expand your professional network

Your performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role.

The Perks You’ll Love:

• Competitive salary, plus bonus scheme, including annual salary review
• 23 days annual leave plus bank holidays
• Seasonal company-wide events, including Christmas party
• Casual social events throughout the year
• Opportunities for professional growth, including training support
• Generous company pension plan
• Exciting company membership programmes
• Employee referral incentive

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Property Management sits at the core of our business, forming the foundation of our ability to navigate complex legal matters, safeguard compliance, and support our operational success. It is central to providing expert guidance, maintaining strong client relationships, and ensuring exceptional service.

As we continue to grow, we are searching for enthusiastic and motivated legal professionals to join us as a Solicitor at our Head Office in Southend-on-Sea.

As a Solicitor at Gateway, you will collaborate with seasoned industry experts, experience and knowledgeable team of legal professionals, leveraging your legal expertise to handle complex property-related matters while contributing to the continued growth and success of our legal department.

Your role will provide you with valuable exposure to a wide range of responsibilities including, but not limited to:

• Supporting all litigation matters, including County Court proceedings and First Tier Tribunal (Property Chamber) applications
• Assisting with lease extensions, enfranchisement, and RTM (Right to Manage) processes
• Handling complex enquiries raised by the Solicitors Enquiries Department on lease assignments, deeds of covenant, notice of transfer, and consents
• Drafting, negotiating, and implementing sale and purchase correspondence and documents related to residential conveyancing
• Providing advice, support, and guidance to Property Managers

Essentials for the Role

You will be required to work full time in our Southend Office, with hours of 9:00am to 5:30pm.

The successful candidate must be a qualified Solicitor (0–4 years PQE) with prior experience in residential conveyancing and landlord and tenant/long leaseholder disputes, including but not limited to service charge and breach of covenant disputes. Primary responsibilities will include assisting the Group Solicitor with all legal matters across the Group. You should be accustomed to working in a fast-paced and demanding environment, with a strong focus on attention to detail.

We are looking for individuals who:

• Demonstrate excellent analytical and problem-solving skills
• Have strong organisational abilities to manage multiple tasks efficiently
• Exhibit exceptional written and verbal communication skills
• Showcase the ability to work collaboratively within a team and independently when required
• Possess a proactive approach to handling complex legal matters with confidence and accuracy

What is in it for you?

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Growth is highly encouraged here, so show us your potential. You’ll find Gateway to be a supportive and welcoming place to develop and thrive. 

You will: 

• Gain valuable legal skills and knowledge to build a strong foundation in property law, residential conveyancing, and landlord/tenant disputes
• Have a defined pathway for growth within the company, with opportunities for promotion based on your performance
• Enjoy a competitive salary with additional perks
• Be part of a collaborative team that values your growth and success
• Engage in diverse legal tasks, from drafting contracts and negotiating disputes to advising on complex property matters, ensuring no two days are the same
• Have opportunities to attend legal proceedings, liaise with clients, and expand your professional network within the legal and property sectors

Your performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role. 

The Perks You’ll Love:

• Competitive salary in the region of £35,000 to £45,000, plus bonus scheme, including annual salary review
• 23 days annual leave plus bank holidays
• Opportunities for professional growth, including training support
• Generous company pension plan
• Exciting company membership programmes
• Employee referral incentive
• Seasonal company-wide events, including Christmas party
• Casual social events throughout the year

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Associated Insurance Services (AIS) play a vital role in supporting our broader business operations, enabling us to deliver exceptional service and maintain strong client relationships. 

As we continue to grow, we have an exciting opportunity for an enthusiastic and motivated individual to join us as a Trainee Insurance Technician, based in our Head Office at Southend on Sea, Essex.

As a Trainee Insurance Technician within AIS, you will gain valuable insights and hands-on experience supporting the efficiency of claims processes and technical operations, under the guidance of experienced professionals. Your work will play a crucial role in delivering exceptional service and contributing to the success of the wider organisation. 

Your role will provide you with valuable exposure to a wide range of responsibilities including, but not limited to:

• Assisting in preparing, issuing, and maintaining insurance policies and related documentation
• Updating and maintaining records of policy terms, renewals, and endorsements
• Responding to client inquiries and providing administrative support to senior team members
• Helping process claims by gathering and organising necessary documentation
• Inputting and reviewing insurance details in the company’s database
• Ensuring all documentation and processes adhere to industry regulations
• Preparing routine reports and summaries related to policies, claims, or operations

Essentials for the Role

You will be required to work full time at our Head office in Southend-on-Sea, with hours of 9:00am to 5:30pm.

We are looking for individuals who:

• Demonstrate exceptional attention to detail and analytical thinking
• Have IT literacy and proficiency with relevant software
• Showcase strong numerical skills and the ability to manage data effectively
• Bring energy and enthusiasm to the role
• Focus on achieving results and meeting objectives
• Display resourcefulness in problem-solving and task execution
• Communicate clearly and effectively, both verbally and in writing
• Build and maintain excellent relationships with clients and colleagues
• Possess 6 months to 1 year of experience in claims handling (preferable)

What is in it for you?

Joining AIS means you’ll have a real opportunity to grow within your role and take your ambitions further. Growth is highly encouraged here, so show us your potential. You’ll find AIS to be a supportive and welcoming place to develop and thrive. 

You will: 

• Gain valuable skills and knowledge to build a strong foundation in technical operations
• Receive comprehensive training tailored to develop the technical knowledge and skills needed to excel and contribute effectively to the team's success
• Have a defined pathway for growth within the company, with opportunities for promotion based on your performance
• Enjoy a competitive salary with additional perks
• Be part of a collaborative team that values your growth and success
• Engage in diverse tasks, from managing claims processes to analytical problem-solving, ensuring no two days are the same
• Have opportunities to attend technical and operational meetings, collaborate with cross-functional teams, and expand your professional network within the industry

Your performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role. 

The Perks You’ll Love:

• Competitive salary in the region of £22,500, plus bonus scheme, including annual salary review
• 23 days annual leave plus bank holidays
• Seasonal company-wide events, including Christmas party
• Casual social events throughout the year
• Opportunities for professional growth, including training support
• Generous company pension plan
• Exciting company membership programmes
• Employee referral incentive

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Credit control plays a key role in supporting efficiency of our organisation. By managing debt recovery and maintaining accurate records, it supports smooth operations and strong client relationships.

As we continue to grow, we are looking for detail-oriented and motivated individuals with an interest in finance and a commitment to accuracy and efficiency to join us as a Credit Controller at our Eastwood office.

In this role, you will work closely with experienced professionals, gaining invaluable insights and expertise while playing a key role in safeguarding the financial health of our business.

Your role will provide you with valuable exposure to a wide range of responsibilities including, but not limited to:

• Recovering outstanding debts associated with properties in our portfolio
• Liaising daily with Leaseholders to follow up on outstanding debts
• Handling incoming Leaseholder account queries promptly and professionally
• Scanning and filing all documentation efficiently to maintain accurate record
• Assisting with legal and credit control administrative tasks as required
• Communicating with Service Charge debtors, mortgagees, the Court, and the First-tier Tribunal (FTT)
• Processing Letters Before Action to initiate recovery procedures
• Raising and processing cheques as part of financial operations
• Diarising and tracking all litigation deadlines related to Court and FTT proceedings
• Drafting Court documents, forms, and ensuring proper issuance and lodging at Court
• Creating and organising hearing bundles for legal proceedings
• Providing detailed debt breakdown reports to the Customer Service Manager

Essentials for the Role

You will be required to work full time in our Eastwood office, with hours of 9:00am to 5:30pm.

We are looking for individuals who: 

• Demonstrate excellent client communication skills to manage interactions effectively
• Have a good working knowledge of Microsoft Office applications, including Word and Excel
• Possess strong administrative skills to handle tasks with efficiency and organisation
• Work to strict deadlines while managing a large and varied caseload
• Thrive in a fast-paced and demanding environment with adaptability and focus
• Exercise a high level of attention to detail in all responsibilities
• Maintain confidentiality and discretion at all times
• Bring prior credit control experience (preferred)

What is in it for you?

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Growth is highly encouraged here, so show us your potential. You’ll find Gateway to be a supportive and welcoming place to develop and thrive. 

You will: 

• Gain valuable skills and knowledge to build a strong foundation in credit control and financial management
• Have a defined pathway for growth within the company, with opportunities for promotion based on your performance
• Enjoy a competitive salary with additional perks
• Be part of a collaborative team that values your growth and success
• Engage in diverse tasks, from debt recovery to account management, ensuring variety and challenge in your role
• Have opportunities to liaise with clients, mortgagees, and legal representatives, expanding your professional network and expertise

Your performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role. 

The Perks You’ll Love:

• Competitive salary in the region of £23,000 to £26,000, plus bonus scheme, including annual salary review
• 23 days annual leave plus bank holidays
• Opportunities for professional growth, including training support
• Generous company pension plan
• Exciting company membership programmes
• Employee referral incentive
• Seasonal company-wide events, including Christmas party
• Casual social events throughout the year

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Customer service plays a pivotal role in our business, ensuring client satisfaction and building strong, lasting relationships. It is central to addressing client needs, resolving issues effectively, and delivering exceptional experiences that drive our success.

As we continue to grow, we are seeking dedicated and approachable individuals who excel in communication, problem-solving, and delivering high-quality support to join us as a Customer Service Administrator at our Eastwood Office. 

As a Customer Service Administrator at Gateway, you will be guided by some of the most seasoned and experienced industry professionals around on your property management journey.

Your role will provide you with valuable exposure to a wide range of responsibilities including, but not limited to:

• Providing first-line telephone support to leaseholders and tenants, addressing inquiries related to properties
• Liaising with third-party contractors to coordinate and manage property-related services
• Arranging maintenance visits and ensure timely resolution of issues
• Produce outgoing correspondence to communicate effectively with clients and stakeholders
• Assisting with the management of property-related queries, ensuring a high standard of customer service
• Maintaining accurate records of all communications and actions taken
• Supporting the wider team in delivering efficient and professional service to clients

Essentials for the Role

You will be required to work full time in our Eastwood Office, with hours of 9:00am to 5:30pm.

We are looking for individuals who: 

• Have a can-do attitude and a proactive approach to problem-solving
• Exhibit an excellent telephone manner with professional and effective communication skills
• Showcase strong written and verbal communication abilities to manage diverse customer interactions
• Deliver outstanding customer service to ensure exceptional client satisfaction
• Demonstrate 2 years customer service experience (preferred)
• Applicants must have GCSEs (or equivalent) in English and Maths 

What is in it for you? 

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Growth is highly encouraged here, so show us your potential. You’ll find Gateway to be a supportive and welcoming place to develop and thrive. 

• Gain valuable skills and knowledge to build a strong foundation in customer service and administrative support
• Have a defined pathway for growth within the company, with opportunities for promotion based on your performance
• Enjoy a competitive salary with additional perks
• Be part of a collaborative team that values your growth and success
• Engage in diverse tasks, from managing client inquiries to coordinating administrative duties, ensuring variety and growth in your role
• Have opportunities to assist in resolving client inquiries, build strong relationships with customers, and broaden your professional network

Your performance and fulfilment of the role’s requirements will be evaluated quarterly. Progression and further opportunities will be performance-dependent, ensuring your development aligns your achievements and growth in the role. 

The Perks You’ll Love:

• Competitive salary in the region of £22,000 to £24,000, plus bonus scheme, including annual salary review
• 23 days annual leave plus bank holidays
• Opportunities for professional growth, including training support
• Generous company pension plan
• Exciting company membership programmes
• Employee referral incentive
• Seasonal company-wide events, including Christmas party
• Casual social events throughout the year

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable 

As we continue to expand, we are on the lookout for candidates with a passion for cleaning and gardening to bolster our friendly team.

You would be responsible for the maintenance and upkeep of the communal areas of several residential developments in the Leeds area, which means a full, clean driving license is essential.

Your gardening responsibilities would include grass cutting, hedge trimming, strimming, weed spraying, pruning and general tidying. Your communal cleaning duties would include hoovering, dusting, polishing, washing down surfaces and sweeping.

We want someone who takes pride in their consistently high standard of work. A proactive person by nature with an exceptional eye for the little details, the successful candidate will be reliable, conscientious and always looks to exceed a client’s expectations.

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Talent is highly valued here, so just show us what you can do. You’ll find Gateway to be a positive and welcoming place to work.

Benefits of working with Gateway include:

• Excellent company pension
• Exciting company membership programmes
• Employee referral scheme
• Training and qualification sponsorship (role dependent)

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Please note: all appointments are subject to background checks which will include a DBS basic disclosure check.

An exciting opportunity has arisen for a Legal Assistant to join our busy Solicitors Enquiries Department at our office in Leigh-on-Sea.

The successful applicant will be joining a growing team that is responsible for legal enquiries in respect of Service Charge and Ground Rent properties on behalf of Management Companies.

This includes, but is not limited to:

• Producing sales information packs
• Dealing with pre-contract sales enquiries in respect of any relevant sales, re-mortgages or transfer of equity
• Post completion – dealing with and receipting Notice of Transfer/Charge
• Updating our company case management system with new lessee details/charge details
• Dealing with and creating Deed of Covenants, Certificate of Compliance and Share Certificates
• Ensuring the accounts are clear prior to the release of any sales information packs and on the completion of a sale
• Processing cheques and liaising with our accounts department
• Scanning and filing all documentation that passes through, e.g Notices, Land Reg docs etc.

The successful candidate can demonstrate an excellent working knowledge of Microsoft Office applications, including Word and Excel, possess strong administrative skills, an ability to work to strict deadlines and handle a large and varied caseload. You will be used to working in a fast-paced and demanding environment. A high level of attention to detail will be required and previous litigation experience is preferred.

Joining Gateway means you’ll have a real opportunity to grow within your role and take your ambitions further. Talent is highly valued here, so just show us what you can do. You’ll find Gateway to be a positive and welcoming place to work.

Benefits of working with Gateway include:

• 23 days annual leave plus bank holidays
• Excellent company pension
• Exciting company membership programmes
• Employee referral scheme
• Training and qualification sponsorship (role dependent)

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.